A proposed digital care concierge

More clarity for pet parents. More qualified requests for your team.

A warm, AI-supported front door that helps families understand the next step, share care details, and submit a request your staff can review.

Explore the proposed flow How staff stay in control

01 Small-group care 02 Staff-reviewed requests 03 No automatic booking promises

Designed to turn early questions into a clear, reviewable next step.

Customer-facing experience

A guided conversation that feels personal, not transactional.

The prototype below shows how a prospective customer could begin a care request without the system making availability, care, or booking decisions on the team’s behalf.

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ONE LUCKY DOG

Find the right care, faster.

Care Concierge

Tell me a little about your dog and the care you need. I’ll help prepare the right next step for the team.

What can I help with?

Start a care request

Share only the details needed for the team to review care fit and follow up.

Dog detailsAge, size and group comfort

Care requestService and preferred dates

Staff review every booking request.

The proposed flow

1
Answer the first questions
The concierge explains the next step in plain language and helps select a service path.
2
Capture a useful request
Families add only the details staff need to consider care fit, preferred dates, and follow-up.
3
Keep the team in control
Every request becomes a reviewable handoff. The system does not promise availability or confirm a booking.

Built for trust. The proposed agent is designed to be transparent about what it knows, what it needs to ask, and when a person takes over.

A dog ready for a walk in a calm home entryway

For the One Lucky Dog team

The goal is better-qualified conversations—not more administrative noise.

Fewer repeat questions — capture the service interest and essential care details in one guided start.

Clear handoff moments — staff review exceptions, care fit, dates, and every confirmation.

A measurable lead path — understand which services prospective customers ask about and where they need help.

Proposed MVP boundary

Start with a real-world beta that keeps decisions human.

The concierge can

Explain the proposed service flow, collect a request, and route it to the right staff review step.

The concierge cannot

Invent policy, give health advice, promise capacity, or confirm a booking without the team.

The team decides

Care suitability, current availability, waitlist placement, final pricing, and every booking confirmation.

A private Ashbi product concept

Could this make the first conversation with One Lucky Dog feel easier for everyone?

This is a static pitch prototype, created to explore the opportunity. No customer data, availability system, booking workflow, or live AI assistant is connected.

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